Frequently Asked Questions

We understand that plans may change, and we aim to accommodate our guests to the best of our ability. Please review the following comprehensive cancellation policy to ensure a smooth experience for all.

Cancellation Terms
– Cancellations received up to 7 days before the service: full refund.
– Cancellations received within 7 days of the service: no refund.

By booking with us, you agree to adhere to our cancellation policy and other terms and conditions outlined.

Lake Como Water Taxi reserves the prerogative to make last-minute changes to the designated boat.

The service will be fully charged if a request of reduction in the service duration is communicated 7 days before the service or less.

To cancel a reservation, please contact our customer service team via email at info@lakecomowatertaxi.it. Kindly include your booking details and reason for cancellation. 

For transfer services, please note that if guests exceed a delay of 15 minutes, we cannot guarantee the availability of the boat. However, if the boat remains accessible, an additional surcharge will apply. Your understanding of this policy is greatly appreciated. In the event of guests’ delay leading to the departure of the boat, the service must still be paid in full.

All boats are equipped with covered spaces, heated in case of low temperatures. Tours can be conducted in the rain. However, the captain reserves the right to cancel or suspend tours if weather conditions are unfavourable (e.g., heavy rain, strong wind, pronounced wave motion). The captain’s judgment is unique and unquestionable. In the event of cancellation by the captain due to adverse weather conditions, we will refund the entire amount.

Pick-ups can occur at all accessible and safe locations for passengers and boats. Stops are permitted at multiple lake sites. The assessment of suitable structures for pick-up and drop-off is solely conducted by the captain, ensuring the safety of both passengers and the boat. During pick-up and drop-off, passengers must remain seated to allow space for the captain to dock safely.

We kindly ask all passengers to be polite and respectful to the captain and the vessel itself, as it is crucial for ensuring a safe and enjoyable experience on board. Please note that failure to follow the restrictions outlined below will result in the immediate termination of the activity. In the case of immediate termination for such reasons, the service will not be refunded.

• No Smoking: Smoking is strictly prohibited on the boat to prevent fire hazards and maintain a clean environment.
• No Glassware: To minimize the risk of accidents and injuries, please use only plastic or non-glass containers for beverages on board. Glassware is strictly prohibited.
• No Standing on Couches: To ensure the safety of passengers and prevent damage to the boats, standing on couches or other seating areas is not permitted. However, customers may request permission from the captain to temporarily stand on a couch for the purpose of taking photographs. Such requests will be considered on a case-by-case basis, taking into account safety and the furniture’s condition.
• No Pets: For the safety and comfort of all passengers, please refrain from bringing pets on board (excluding service animals).
• No Luggage/Stroller: On our boats, we do not allow luggage, trolleys, or any kind of hard case.

Guests are welcome to bring their own drinks on board, with the exception of red wine. We encourage responsible drinking.

Guests who choose to swim do so at their own risk. It is forbidden to dive from the boat or enter the water during navigation. It is forbidden to swim or dive from the boat without the captain’s authorization. For such activities, kindly ask the captain to take you to a suitable location. The captain will not be held responsible for any injuries, accidents, or other incidents that may occur during swimming activities. Guests are advised to bring their own towels for personal use onboard.

Lake Como Water Taxi and the captain are in no way responsible for personal belongings left on board.

Lake Como Water Taxi declines any form of responsibility for any damage or injuries deriving from the aforementioned activities. With the reading of this document, Lake Como Water Taxi and the captain are indemnified.

Yes, we do offer nighttime services. However, as each nighttime service varies, please contact us directly to make a booking. We will provide you with the pricing and availability details. 

• A valid passport or ID;
• Any valid credit card if the reservation hasn’t been fully paid  (we accept Visa, Mastercard, Maestro, Visa Electron and American Express;
• A fully charged mobile telephone;
• Confirmation email of your booking.